On this page
For consumers
To ask a question, give feedback, or report a safety issue, contact us via the details below.
Vehicle Safety or Non-Compliance Report via our VSNCR Page.
Reports from the public, industry and other regulators help us effectively administer RVS legislation. We would like to receive reports about:
- potential systemic safety issues related to the design or manufacture of road vehicles
- the potential need for a vehicle safety recall
- any concerns regarding the progress or performance of existing vehicle safety recalls
- alleged breaches of RVS legislation including (but not limited to), Australian Design Rules (ADRs) non-compliance, failure to comply with conditions of an approval, importing or providing vehicles to the Australian market without the necessary permission
Email: recalls@infrastructure.gov.au
Phone: 1800 815 272 (Monday to Friday, 9am to 5pm AEST, within Australia), or +61 2 6274 7444 (calling from overseas)
Post:
The Director, Recalls Team
Vehicle Safety Operations Branch
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
GPO Box 594
Canberra ACT 2601
Connect with us on social media:
On Facebook - AusGov Infrastructure
On Twitter - @AusGovInfra
For retailers & suppliers
To report a recall, use ROVER.
If you have a query, please contact us via the following channels:
Email: recalls@infrastructure.gov.au
Phone: 1800 815 272 (Monday to Friday, 9am to 5pm AEST, within Australia) or +61 2 6274 7444 (from overseas)