The department has been made aware of a potential scam involving persons impersonating representatives of vehicle manufacturers’ dealerships offering to collect consumers’ vehicles for the purposes of completing an outstanding recall.
Suppliers of vehicles to the Australian market will generally only provide recall repairs via an in person appointment with an authorised dealership service centre.
If you receive a request to collect your vehicle for recall repairs, you should contact the dealership or vehicle manufacturer via independently sourced contact details to check the validity of the request.