recall information
Recall number
REC-000733
PRA number
2017/16461
Campaign number
T56
Original published date
make and model information
Make
JEEP
Model
CHEROKEE
Year range
2012 - 2013
Affected units
1,930
Identifying features
see attached VIN list
VIN (Vehicle identification number)
What are the defects?
An internal failure in the Occupant Restraint Controller (ORC) may result in the inability to deploy an Active Headrest (AHR) function during certain rear-end crashes.
What are the hazards?
The Occupant Restraint Controller (ORC) on the vehicle may cause an airbag warning lamp to illuminate due to an internal failure in the ORC. This may result in the inability to deploy the Active Headrest (AHR) function. The inability to deploy the AHR function during certain rear-end crashes may increase the risk of injury to front seat occupants during such rear- end crashes.
What should consumers do?
Owners will receive a letter advising to schedule a service booking with their nearest Chrysler Jeep Dodge repair centre, who will inspect the ORC and replace it if necessary.
Supplier details
FCA Australia Pty Ltd
Who should owners/operators contact for more information?
Contact name
Fiat Chrysler Australia
Contact phone
1800 870 720
Contact email
auscustomercare@fcagroup.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
