recall information
Recall number
REC-000932
PRA number
2019/17430
Campaign number
RC2647
Original published date
make and model information
Make
Mercedes-Benz
Model
A, C, CLS
Year range
2018 - 2019
Affected units
89
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
The software in the powertrain control unit may not operate as intended. The engine warning light may not activate to warn the driver of the fault. A reset of the control unit might take place while driving.
What are the hazards?
If the reset of the control unit takes place during an ECO stop, the engine may not start again automatically. In addition, the engine may lose power and the vehicle might coast down whilst in motion. Unexpected engine failure may result in an accident and injury to occupants of the vehicle and other road users.
What should consumers do?
Affected consumers will be contacted by Mercedes-Benz to organise a free repair.
Consumers can also contact their most convenient Mercedes-Benz retailer using https://www.dealerlocator.mercedes-benz.com.au/
Consumers can also contact their most convenient Mercedes-Benz retailer using https://www.dealerlocator.mercedes-benz.com.au/
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
