recall information
Recall number
REC-000937
PRA number
2019/17767
Campaign number
RC2706
Original published date
make and model information
Make
Mercedes-Benz
Model
GLE
Year range
2019
Affected units
911
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
The air conditioning systems drain hoses may not have been installed correctly, and may result in condensation leaking into the vehicle's interior.
What are the hazards?
If condensation leaks into the vehicle's interior, this may cause various electrical function errors, including:
- automatic emergency call (eCall) may fail
- vehicle may not unlock
- vehicle may not start
- electrical wiring may short circuit
- active engine-limp-home mode may fail
The risk of a possible short circuit poses a fire hazard. Other electrical function errors may increase the risk of an accident and/or injury to vehicle occupants and other road users.
- automatic emergency call (eCall) may fail
- vehicle may not unlock
- vehicle may not start
- electrical wiring may short circuit
- active engine-limp-home mode may fail
The risk of a possible short circuit poses a fire hazard. Other electrical function errors may increase the risk of an accident and/or injury to vehicle occupants and other road users.
What should consumers do?
Consumers are requested to contact their most convenient authorised Mercedes-Benz Retailer for a free of charge repair.
To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au/
To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au/
Supplier details
Mercedes-Benz Australia/Pacific
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
