recall information
Recall number
REC-000954
PRA number
2020/18270
Campaign number
RC2762
Original published date
make and model information
Make
Mercedes-Benz
Model
VS20 VITO
Year range
2019 - 2020
Affected units
14
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
The head restraints of the rear bench seats may have been installed in some vehicles with the head restraint bars of a different bench seat and/or head restraint variant.
What are the hazards?
If the incorrect head restraints have been installed, this could increase risk of a neck injury and/or whip lash for rear passengers should an accident occur.
What should consumers do?
Consumers are asked to contact their most convenient Mercedes-Benz retailer for a vehicle inspection and free of charge repair.
To find a local Mercedes-Benz dealer, visit www.dealerlocator.mercedes-benz.com.au
To find a local Mercedes-Benz dealer, visit www.dealerlocator.mercedes-benz.com.au
Supplier details
Mercedes-Benz Vans Australia/Pacific
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
