recall information
Recall number
REC-001314
PRA number
2020/18404
Campaign number
VGG42
Original published date
Last updated date
make and model information
Make
Toyota
Model
PRIUS, COROLLA HYBRID
Year range
2014 - 2019
Affected units
5,965
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
These vehicles use software to control the hybrid system. The software is designed to put the system into a fail-safe mode if there is an internal component failure. This allows the vehicle to travel a limited distance at reduced power.
In certain situations, such as hard acceleration immediately after a component failure, the hybrid system may shut down rather than go into fail-safe mode. If this happens, the vehicle may illuminate various warning lights and in some models may display a warning message to the driver in the instrument panel.
In certain situations, such as hard acceleration immediately after a component failure, the hybrid system may shut down rather than go into fail-safe mode. If this happens, the vehicle may illuminate various warning lights and in some models may display a warning message to the driver in the instrument panel.
What are the hazards?
If the vehicle does not enter a fail-safe driving mode when required, the vehicle will behave as if shifted into neutral, coasting to a stop. While power steering and braking would remain operational, this behaviour of the car could increase the risk of an accident and injury or death of vehicle occupants and other road users.
What should consumers do?
Toyota will contact affected owners in writing, requesting that owners make an appointment at their preferred Toyota dealer for a software update to the vehicle's Power Management control unit, free of charge.
To find a local dealer, visit https://www.toyota.com.au/find-a-dealer
For further information, consumers should contact the Toyota Recall Assist helpline on 1800 987 366 (Monday to Friday, 8am - 6pm AEST).
To find a local dealer, visit https://www.toyota.com.au/find-a-dealer
For further information, consumers should contact the Toyota Recall Assist helpline on 1800 987 366 (Monday to Friday, 8am - 6pm AEST).
Supplier details
Toyota Motor Corporation
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
