recall information
Recall number
REC-001364
PRA number
2019/17382
Campaign number
09B7
Original published date
make and model information
Make
VOLKSWAGEN
Model
CRAFTER
Affected units
79
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
Incorrect compliance label specifying the vehicle load capacity differs from production information and may state a Gross Vehicle Mass rating in excess of the vehicle’s capacity.
What are the hazards?
Incorrect labelling of the vehicle load capacity could lead to a consumer carrying a load in excess of the vehicle’s capacity, resulting in an increased accident risk to vehicle occupants and other road users.
What should consumers do?
Volkswagen Group Australia Pty Ltd is contacting all known owners of affected vehicles. Consumers should contact their nearest Volkswagen Dealer to arrange for inspection and repair.
For further information, consumers can contact the toll-free Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am- 8pm (AEST)) or by email to recalls@myvw.com.au
For further information, consumers can contact the toll-free Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am- 8pm (AEST)) or by email to recalls@myvw.com.au
Supplier details
Volkswagen Group Australia Pty Ltd
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
