recall information
Recall number
REC-001380
PRA number
2014/14496
Campaign number
39E4
Original published date
make and model information
Make
VOLKSWAGEN
Model
CRAFTER
Affected units
211
What are the defects?
Volkswagen AG has established that on Crafter vehicles of a limited production period, the earth ring of the damper weight on the propshaft can loosen.
What are the hazards?
Should this situation occur, it cannot be ruled out that the mounting of the propshaft on the gearbox may break free and potentially cause serious damage under the vehicle. Furthermore, there is a danger that the driver may lose control and have an accident.
What should consumers do?
A letter is being sent to affected owners of the vehicles. For further information, customers can contact their local Volkswagen Authorised Service Centre.
Supplier details
VOLKSWAGEN GROUP AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Volkswagen Customer Care
Contact phone
1800 504 076
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
