recall information
Recall number
REC-001578
PRA number
2016/15710
Campaign number
16S21
Original published date
Last updated date
make and model information
Make
Ford
Model
MONDEO
Year range
2014 - 2015
Affected units
582
Identifying features
VIN (Vehicle identification number)
What are the defects?
There is a possibility that due to a software error within the Headlight Control Module (HCM), vehicles fitted with Adaptive LED Headlamps could experience a condition that causes the headlamps to switch off.
What are the hazards?
If this condition occurs the vehicle ignition has to be cycled off/on to enable the headlamps to be re-activated.
What should consumers do?
Ford will write to owners of all affected vehicles. Until the Safety Recall Service is completed, if the vehicle’s headlamps should unexpectedly turn off, customers are advised to turn on their hazard warning lamps and find the closest safe place to pull over where they can cycle their ignition off and on again. This will allow the headlamps to be turned on again.
Owners are advised to contact their Ford Authorised Ford Dealership for rectification.
For further information, contact any Authorised Ford Dealer or Ford's Customer Relationship Centre on 1800 503 672.
Owners are advised to contact their Ford Authorised Ford Dealership for rectification.
For further information, contact any Authorised Ford Dealer or Ford's Customer Relationship Centre on 1800 503 672.
Supplier details
Ford Motor Company of Australia Limited
Who should owners/operators contact for more information?
Contact name
Ford Customer Relationship Centre
Contact phone
1800 503 672
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
