recall information
Recall number
REC-001587
PRA number
2021/18836
Campaign number
SB-21-21-001
Original published date
Last updated date
make and model information
Make
TESLA
Model
MODEL S, MODEL X
Year range
2014 - 2018
Affected units
2,527
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
The eMMC may malfunction over time.
If a malfunction occurs:
1. The central display may black out and not recover after restarting the touchscreen; and/or
2. There may be loss of certain functionalities, including rearview backup camera, exterior turn signal lighting and windshield defogging and defrosting controls; and/or
3. A vehicle alert to contact Service may appear.
If a malfunction occurs:
1. The central display may black out and not recover after restarting the touchscreen; and/or
2. There may be loss of certain functionalities, including rearview backup camera, exterior turn signal lighting and windshield defogging and defrosting controls; and/or
3. A vehicle alert to contact Service may appear.
What are the hazards?
The loss of these functions may increase the risk of an accident resulting in injury to the vehicle occupants and other road users.
What should consumers do?
Tesla Inc will contact affected consumers by letter, advising them to make an appointment to have the VCM daughterboard replaced with an enhanced eMMC controller, free of charge.
For more information, or if you receive a vehicle alert signalling storage device degradation or are experiencing a persistent black centre display that does not recover after restarting the touchscreen, consumers can contact Tesla customer service on 1800 686 705 or visit https://www.tesla.com/en_AU/support/8gb-emmc-recall-frequently-asked-questions?redirect=no
For more information, or if you receive a vehicle alert signalling storage device degradation or are experiencing a persistent black centre display that does not recover after restarting the touchscreen, consumers can contact Tesla customer service on 1800 686 705 or visit https://www.tesla.com/en_AU/support/8gb-emmc-recall-frequently-asked-questions?redirect=no
Supplier details
Tesla Motors Australia Pty Ltd
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
