recall information
Recall number
REC-001614
PRA number
2021/18998
Campaign number
RC2869
Original published date
Last updated date
make and model information
Make
Mercedes-Benz
Model
GLA, GLC
Year range
2020
Affected units
5
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
What are the hazards?
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
What should consumers do?
In the event of an accident, a voice call can be made to emergency services via 112-dial back up (depending on network coverage).
Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update.
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update.
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd
Who should owners/operators contact for more information?
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
