The department has been made aware of a potential scam involving persons impersonating representatives of vehicle manufacturers’ dealerships. For more information see Recall Scam Alert.

MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - MERCEDES BENZ C, E, CLS, CLK 2000 - 2010

recall information

Recall number
REC-001647
PRA number
2021/19076
Campaign number
RC2888
Original published date

make and model information

Make
MERCEDES BENZ
Model
C, E, CLS, CLK
Year range
2000 - 2010
Affected units
187

Identifying features

VIN (Vehicle identification number)

What are the defects?

The bonding of the sunroof glass panel might deteriorate gradually over time and the glass panel may separate from the vehicle.

What are the hazards?

If the sunroof panel detaches this would increase the risk of an accident and injury and/or death of road users.

What should consumers do?

The check of the tilting/sliding sunroof that has already been performed for certain vehicles under the previous recall (Campaign number: RC2752) must be repeated due to new findings.

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking


Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Who should owners/operators contact for more information?

Contact name
Mercedes-Benz Dealership

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type