recall information
Recall number
REC-001689
Campaign number
RC2912
Original published date
Last updated date
make and model information
Make
MERCEDES BENZ
Model
Vito and V Class Vans
Year range
2020
Affected units
25
Identifying features
VIN (Vehicle identification number)
What are the defects?
The centre support for the external roof railing may become loose or detach while driving.
What are the hazards?
If the roof railing becomes loose or detached while loaded this could result in the load being lost. Additionally, in the event of an accident the roof railing may detach. This would increase the risk of injury or death to the vehicle occupants and other road users.
What should consumers do?
Consumers should make an appointment for your vehicle with an authorised Mercedes-Benz workshop urgently. As part of the remedy the condition of the roof railing will be checked and they will be replaced if necessary.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Authorised Mercedes-Benz Retailer or Mercedes-Benz Customer assistance centre
Contact phone
1300300896
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
