recall information
Recall number
REC-001692
Campaign number
RC2923
Original published date
make and model information
Make
MERCEDES BENZ
Model
EQC400
Year range
2019
Affected units
10
Identifying features
VIN (Vehicle identification number)
What are the defects?
The sealing of the high-voltage battery housing may reduce overtime, allowing moisture to enter. The moisture may result in the corrosion of the battery potentially resulting in an electrical short increasing the risk of a fire.
What are the hazards?
A vehicle fire increases the risk of injury or death to vehicle occupants or other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Authorised Mercedes-Benz Retailer or Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
