recall information
Recall number
REC-003657
PRA number
2015/14950
Campaign number
23Q2
Original published date
Last updated date
make and model information
Make
VOLKSWAGEN
Model
VARIOUS MODELS
Affected units
78,439
What are the defects?
The emissions levels may not meet the regulatory requirements when the affected vehicle is driven under normal conditions.
What are the hazards?
The vehicle may not comply with emissions standards when driven under normal conditions.
What should consumers do?
Volkswagen Group Australia will contact owners of affected vehicles in writing. Owners can make an appointment at a Volkswagen dealership to have the technical measures applied to their vehicles. While most vehicles will only require a software update, some vehicles will also have a minor hardware update. These updates take less than 1 hour and are free of charge.
Customers who would like further information can contact the Volkswagen Customer Experience Contact Centre on 1800 504 076 (8.30am to 7pm AEST, Monday - Friday).
Customers who would like further information can contact the Volkswagen Customer Experience Contact Centre on 1800 504 076 (8.30am to 7pm AEST, Monday - Friday).
Supplier details
Volkswagen Group Australia Pty Ltd
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
