recall information
Recall number
REC-003881
PRA number
2019/17596
Campaign number
RC2672
Original published date
Last updated date
make and model information
Make
Mercedes-Benz
Model
X-CLASS
Affected units
5,607
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
The X Class operator's manual contains an incorrect maximum roof loading. Roof loading may be from roof-top tents etc. The loading in the operator's manual is for the vehicle when stationary. However, a moving vehicle experiences additional pressure on the roof from a load and therefore the maximum safe loading should be less.
This recall is replaced and extended by PRA2020/18472 (campaign RC2784).
This recall is replaced and extended by PRA2020/18472 (campaign RC2784).
What are the hazards?
If the roof loading is in excess of the safe level, and especially if there is a fibreglass canopy installed, the support for the roof load may fail while the vehicle is moving. The roof load may shift unexpectedly and the canopy could break, causing the load to fall. In addition, the Electronic Stability Program (ESP) may not be effective in an accident or if the vehicle skids or behaves unexpectedly, increasing the risk of serious injury or death of vehicle occupants or other road users.
What should consumers do?
Consumers are requested to contact their most convenient authorised Mercedes-Benz Retailer for a free of charge replacement of the physical operator's manual and a software update to make the necessary corrections to the electronic version of the operator's manual installed in the vehicle.
Vehicles in this recall are also recalled in PRA2020/18472 (campaign RC2784) for the same issue. Owners who have had their vehicles checked under this earlier recall will need to have their vehicles repaired again under the later recall.
To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au/
Vehicles in this recall are also recalled in PRA2020/18472 (campaign RC2784) for the same issue. Owners who have had their vehicles checked under this earlier recall will need to have their vehicles repaired again under the later recall.
To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au/
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd
Who should owners/operators contact for more information?
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
