recall information
Recall number
REC-004951
Campaign number
RC2885
Original published date
make and model information
Make
Mercedes-Benz
Model
A, C, CLA, GLA and GLC Class
Year range
2015 - 2019
Affected units
366
Identifying features
VIN (Vehicle identification number)
What are the defects?
The panel located between the windshield and the panoramic sunroof of your vehicle may not have been bonded correctly during a prior service repair. The bonding might deteriorate gradually over time and could lead the panel either partially or fully detaching from the vehicle.
What are the hazards?
If the panel either partially or fully detaches from the vehicle there is an increased risk of injury or death to road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer assistance center
Contact phone
1300 762 718
Contact email
customerassistancecentre@daimler.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
