recall information
Recall number
REC-004993
Campaign number
RC2955
Original published date
make and model information
Make
Mercedes-Benz
Model
EQC 400 4 MATIC
Variants
Certain EQC 400 4 MATIC
Year range
2019 - 2021
Affected units
324
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect the wiring harness of the steering control unit may be damaged. The damage can allow water or moisture into the wiring harness, which can cause a short circuit resulting in a loss of electric power steering.
A failure of the electric power steering would be indicated by a corresponding warning message in the instrument panel.
A failure of the electric power steering would be indicated by a corresponding warning message in the instrument panel.
What are the hazards?
If a short circuit occurs, it may result in a loss of electric power steering. This can increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders.
What should consumers do?
Owners can contact their most convenient Mercedes-Benz Retailer for a free of charge inspection and repair if required.
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
