recall information
Recall number
REC-005036
Campaign number
RC2972
Original published date
make and model information
Make
Mercedes-Benz
Model
S 580
Year range
2021
Affected units
19
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue the engine may turn off without warning and it may also prevent the vehicle from being restarted.
What are the hazards?
A sudden loss of engine power increases the risk of an accident and injury or death to vehicle occupants or other road users.
What should consumers do?
Owners can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible at no cost.
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service at www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service at www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300300896
Contact email
customerassistancecentre@daimler.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
