recall information
Recall number
REC-005063
Campaign number
RC2988 and RC2990
Original published date
make and model information
Make
Mercedes-Benz
Model
C and S Class
Year range
2021
Affected units
688
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
What are the hazards?
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
What should consumers do?
No action required by consumers, the software will be updated "over the air" not requiring a
workshop visit. This will be done with no cost to the owner or any data usage.
workshop visit. This will be done with no cost to the owner or any data usage.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
