recall information
Recall number
REC-005077
Campaign number
90S9
Original published date
make and model information
Make
AUDI
Model
Q5
Year range
2016 - 2021
Affected units
18,185
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to its installation position, if there is liquid or liquid droplets spilt on the rear seat bench the control unit for network management may become damaged and fail.
A failure of the electronic control unit may have various effects on the vehicle functions. Restricted functions are indicated by warning messages in the instrument cluster.
Possible restricted functions could be:
Engine – The engine enters emergency running mode and continues running with reduced performance.
Gearbox – The automatic gearbox interrupts the power flow in the drive train.
Steering – The steering reduces the steering assistance in stages; it may therefore be necessary to use more force to turn the steering wheel as the vehicle slows down.
A failure of the electronic control unit may have various effects on the vehicle functions. Restricted functions are indicated by warning messages in the instrument cluster.
Possible restricted functions could be:
Engine – The engine enters emergency running mode and continues running with reduced performance.
Gearbox – The automatic gearbox interrupts the power flow in the drive train.
Steering – The steering reduces the steering assistance in stages; it may therefore be necessary to use more force to turn the steering wheel as the vehicle slows down.
What are the hazards?
A failure of the central electronic control data network management unit will increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders.
What should consumers do?
Owners can contact their preferred authorised Audi dealer to make an appointment to have the work carried out free of charge.
Supplier details
Audi Australia Pty Ltd
Who should owners/operators contact for more information?
Contact name
Audi Australia
Contact phone
1800 502 834
Contact email
customerassistance@audi-info.com.au
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
