recall information
Recall number
REC-005410
Campaign number
XGG20
Original published date
make and model information
Make
LEXUS
Model
NX350h Hybrid (Luxury, F Sport and Sports Luxury) and NX450h Plug-In-Hybrid
Variants
NX250, NX350, NX350 Hybrid, Luxury, F Sport and Sports Luxury, NX450 Hybrid Luxury, F Sport
Year range
2021 - 2022
Affected units
371
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue with the welding of the left and right front shock absorber mounting area body panels, the shock absorber may detach. This may result in a loss of vehicle control.
What are the hazards?
A loss of vehicle control will increase the risk of an accident, causing injury or death to vehicle occupants and other road users.
What should consumers do?
Lexus will contact affected owners in writing, requesting they make an appointment at their preferred Lexus dealer to inspect and if necessary, rectify the welds, this inspection and if necessary repair will be completed free of charge.
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED
Who should owners/operators contact for more information?
Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexus.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
