recall information
Recall number
REC-005414
Campaign number
XGG17
Original published date
make and model information
Make
LEXUS
Model
LX500d Diesel, LX600 Petrol, NX250, NX350, NX350h Hybrid, and NX450h Plug-In-Hybrid
Year range
2021 - 2022
Affected units
1,122
Variant applicability
All variants within this model
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the multi-media system may display video images while driving. This can result in driver distraction potentially drawing their attention away from the road.
What are the hazards?
If the driver is distracted while the vehicle is in motion this will increase the risk of an accident possibly causing serious injury or death.
What should consumers do?
Lexus will contact affected owners in writing together with SMS and email, where available requesting that owners make an appointment at their preferred Lexus Dealer who will update the software program, free of charge.
An upcoming software update that will be provided 'Over the Air' (OTA) without the need to visit a Lexus Dealer for a manual update will be available from June 2022.
An upcoming software update that will be provided 'Over the Air' (OTA) without the need to visit a Lexus Dealer for a manual update will be available from June 2022.
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED
Who should owners/operators contact for more information?
Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexus.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
