recall information
Recall number
REC-005450
Campaign number
RC3027
Original published date
make and model information
Make
Mercedes-Benz
Model
GLE and GLS
Year range
2019 - 2021
Affected units
804
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the threaded nut connecting the negative terminal for the 48 Volt electrical system under the front passenger seat may not have been tightened sufficiently. If the terminal loosens this could result in higher than intended temperature and cause a vehicle fire.
What are the hazards?
A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users or bystanders.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to arrange with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised Mercedes-Benz service centres can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
A full list of authorised Mercedes-Benz service centres can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
