recall information
Recall number
REC-005452
Campaign number
RC 3030
Original published date
make and model information
Make
Mercedes-Benz
Model
C Class
Year range
2022
Affected units
2
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the overhead control panel may fail. In this case, voice connection with the emergency call centre may fail and vehicle data will not be transferred.
What are the hazards?
In the event of an emergency, if the vehicle occupants are unable to connect with emergency call centre, emergency vehicles may not be directed to the affected vehicle. This could increase the risk of death if a serious injury has occurred.
What should consumers do?
Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge.
Consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
