recall information
Recall number
REC-005483
Campaign number
RC3037
Original published date
make and model information
Make
Mercedes-Benz
Model
X Class
Year range
2018 - 2019
Affected units
5,889
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the rear window may have pressure on it as a seal has shrunk causing the window to shatter.
What are the hazards?
In the event of glass breakage, it would break into small, compact pieces. This could increase the risk of an accident causing serious injury or death to vehicle occupants and/or other road users.
What should consumers do?
Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge.
Note: If your vehicle was retrofitted with a Mercedes-Benz canopy, we will check whether rubber blocks were installed in the rear area of your canopy.
Note: If your vehicle was retrofitted with a Mercedes-Benz canopy, we will check whether rubber blocks were installed in the rear area of your canopy.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer assistance center
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
