recall information
Recall number
REC-005489
Campaign number
RC3052
Original published date
make and model information
Make
Mercedes-Benz
Model
Sprinter
Year range
2018 - 2020
Affected units
2,139
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the rear-view camera may not display the rear-view camera image as intended.
What are the hazards?
If the rear-view camera display does not display the rear-view camera image when reversing the vehicle, it could increase the risk of an accident causing serious injury or death to any persons located behind the vehicle.
What should consumers do?
Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge.
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Center
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
