The department has been made aware of a potential scam involving persons impersonating representatives of vehicle manufacturers’ dealerships. For more information see Recall Scam Alert.

TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED - LEXUS NX350h, NX250, NX350, NX350h & NX450h+ 2021 - 2022

recall information

Recall number
REC-005524
Campaign number
XGG53
Original published date

make and model information

Make
LEXUS
Model
NX350h, NX250, NX350, NX350h & NX450h+
Variants
NX250 (Wagon), NX350 (F Sport Wagon), NX350h (Hybrid Sport Wagon, Hybrid F Sport, NX450h+ (Plug-In Hybrid Wagon), Wagon, Hybrid Luxury Wagon)
Year range
2021 - 2022
Affected units
1,972

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a software issue in the Body Control Module (BCM), the Headlamp and the Daytime Running Lamps (DRL) may remain illuminated simultaneously for 60 seconds when using the Remote Connect Feature. The Remote Connect Feature is only available in the Lexus Connected Services smart phone application to help locate the vehicle by illuminating the headlamps.

Note: This condition will revert to normal operation within 60 seconds.

What are the hazards?

For the 60 seconds when both Headlamp and DRL are simultaneously illuminated, this condition does not comply with Australian Design Rule ADR13 - Installation of Lighting and Light Signalling Devices.

What should consumers do?

Lexus will contact affected owners in writing, requesting that owners make an appointment at their preferred Lexus dealer who will update the BCM software program, free of charge.

To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED

Who should owners/operators contact for more information?

Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexus.com.au
Contact website

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type