recall information
Recall number
REC-005525
Campaign number
XGG56
Original published date
make and model information
Make
LEXUS
Model
Lexus NX250 (AAZA20R - 2WD), Lexus NX350 (TAZA25R - AWD)
Year range
2021 - 2022
Affected units
958
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the Electronic Parking Brake (EPB) may not operate as intended. This could result in the vehicle moving or rolling away if the gear selector is not in the “PARK” position.
What are the hazards?
If the vehicle moves from its parked position while unattended, it may increase the risk of an accident causing injury or death to vehicle occupants and/or other road users.
What should consumers do?
Lexus Australia will contact affected owners in writing, requesting that owners make an appointment at their preferred Lexus dealer who will update the skid control software program, free of charge.
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers should contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8am-6pmAEST).
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers should contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8am-6pmAEST).
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED
Who should owners/operators contact for more information?
Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexus.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
