recall information
Recall number
REC-005545
Campaign number
RC3075
Original published date
make and model information
Make
Mercedes-Benz
Model
GLE,GLS and EQC
Year range
2019 - 2022
Affected units
11,230
Identifying features
VIN (Vehicle identification number)
What are the defects?
The vehicle jack provided with certain vehicles may be faulty and also may not meet the requirements of the Australian Consumer Product Safety Standard. If a faulty vehicle jack is used, it could become unstable and the raised vehicle may fall.
What are the hazards?
If the raised vehicle falls whilst using the jack, this would increase the risk of serious injury or death to anyone under or near the vehicle.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz Retailer for inspection and replacement of the vehicle jack if required, as soon as possible.
A full list of authorised retailers can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service. www.mercedes-benz.com.au/servicebooking
A full list of authorised retailers can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service. www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
