recall information
Recall number
REC-005553
Campaign number
R10198
Original published date
make and model information
Make
Volvo
Model
Model Year 2022 and 2023 XC60 Recharge and XC90 Recharge
Variants
Model year 2022 to 2023 XC60 Recharge, Model year 2022 to 2023 XC90 Recharge
Year range
2021 - 2022
Affected units
925
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
A software programming error in the Engine Control Module may cause the combustion engine to not restart whilst driving. This condition, with a depleted High Voltage battery, could lead to a loss of motive power. A depleted high voltage battery is preceded by warnings in the instrument cluster.
What are the hazards?
A loss of motive power while driving could increase the risk of an accident and injury to a vehicle occupant or other road users. In the event of a serious accident this may result in death.
What should consumers do?
Owners can perform an Over the Air (OTA ) software update to eligible vehicles. This will download the updated software to the vehicle rectifying the concern.
If the owner does not want to do an Over the Air (OTA) software update or the vehicle is ineligible for an Over the Air (OTA) software update they can take their vehicle to a Volvo dealer and they will update the vehicle's software at no cost to the owner.
If the owner does not want to do an Over the Air (OTA) software update or the vehicle is ineligible for an Over the Air (OTA) software update they can take their vehicle to a Volvo dealer and they will update the vehicle's software at no cost to the owner.
Supplier details
Volvo Car Corporation
Who should owners/operators contact for more information?
Contact name
Volvo Car Australia Customer Care Centre
Contact phone
1300 787 802
Contact email
owners.australia@volvocars.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
