recall information
Recall number
REC-005569
Campaign number
RC3088
Original published date
make and model information
Make
Mercedes-Benz
Model
GLS
Year range
2019 - 2022
Affected units
2,475
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the seat backrest locking mechanisms in the third row may not have been installed correctly and may fail. In the event of an accident or hard braking the rear seat backrest could collapse towards the passengers.
What are the hazards?
If the rear seat backrest collapses towards the passengers unintentionally, it could increase the risk of injury or death to the vehicle occupants.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz Retailer to have the work carried out as soon as possible.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
