recall information
Recall number
REC-005578
Campaign number
RC3093
Original published date
make and model information
Make
Mercedes-Benz
Model
EQA 250
Year range
2020 - 2021
Affected units
234
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a production defect, the main wiring harness may come into contact with the frame of the electric powertrain and result in damage to the harness. If this occurs, the vehicle’s emergency mode may become activated resulting in the driver not being able to start or drive the vehicle from a stopped position.
What are the hazards?
If the vehicle loses motive power, it may lead to the risk of a crash resulting in serious injury or death to occupants or other road users.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz Retailer to have the work carried out as soon as possible.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
