recall information
Recall number
REC-005595
Campaign number
RC3104
Original published date
make and model information
Make
Mercedes-Benz
Model
VS30 Sprinter
Year range
2018 - 2022
Affected units
5,747
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the park pawl system that locks the transmission when the shift lever is in park may not operate as intended. This could result in the vehicle moving or rolling away whilst engaged in park position.
What are the hazards?
If the vehicle moves from its parked position while unattended, it may increase the risk of an accident causing injury or death to vehicle occupants and/or other road users.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
