The department has been made aware of a potential scam involving persons impersonating representatives of vehicle manufacturers’ dealerships. For more information see Recall Scam Alert.

MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz C Class. 2005 - 2010

recall information

Recall number
REC-005619
Campaign number
RC3108
Original published date

make and model information

Make
Mercedes-Benz
Model
C Class.
Variants
(Model 203.7 with code 413 panoramic glass sliding roof)
Year range
2005 - 2010
Affected units
3,617

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a manufacturing defect, the sliding sunroof panel and frame may not have been bonded correctly. As a result, the sunroof panel may detach from the vehicle.

What are the hazards?

If the panel either partially or fully detaches from the vehicle there is an increased risk of injury or death to road users.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.

A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html

Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking

Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Who should owners/operators contact for more information?

Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type