recall information
Recall number
REC-005621
Campaign number
RC3110
Original published date
make and model information
Make
Mercedes-Benz
Model
C-Class, CLC (model 203), CLK (model 209), E-Class (model 211), and CLS (model 219)
Variants
Models with Code 414 Glass sliding roof.
Year range
2000 - 2010
Affected units
13,641
Regulator comments
Work instructions and checks differ to REC-005619 and REC-005620 hence the 3 similar recalls.
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the sliding sunroof panel and frame may not have been bonded correctly. As a result, the sunroof panel may detach from the vehicle.
What are the hazards?
If the panel either partially or fully detaches from the vehicle there is an increased risk of injury or death to road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
