recall information
Recall number
REC-005675
Campaign number
RC3132
Original published date
make and model information
Make
Mercedes-Benz
Model
GLE and GLS
Year range
2019 - 2020
Affected units
3,392
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to an installation issue, the air conditioning drain hoses may not have been installed correctly and may result in condensation leaking into the vehicle’s interior.
If condensation leaks into the vehicle’s interior, this may cause a short circuit which can lead to a vehicle fire and various electrical function errors including:
- automatic emergency call (eCall) may fail;
- vehicle may not unlock;
- vehicle may not start;
- active engine-limp-home mode may fail.
If condensation leaks into the vehicle’s interior, this may cause a short circuit which can lead to a vehicle fire and various electrical function errors including:
- automatic emergency call (eCall) may fail;
- vehicle may not unlock;
- vehicle may not start;
- active engine-limp-home mode may fail.
What are the hazards?
A vehicle fire which could increase the risk of injury or death to vehicle occupants, other road users and bystanders. Other electrical function errors may increase the risk of an accident and/or injury to vehicle occupants and other road users.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
