recall information
Recall number
REC-005750
Campaign number
RC3175
Original published date
make and model information
Make
Mercedes-Benz
Model
C Class
Year range
2021 - 2023
Affected units
352
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the battery ground point connection bolts may not have been tightened to specification. This could increase the electrical resistance of the connections, resulting in a vehicle fire.
What are the hazards?
A vehicle fire could increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
A full list of authorised dealerships can be found at:
www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at:
www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
