recall information
Recall number
REC-005758
Campaign number
RC3192
Original published date
make and model information
Make
Mercedes-Benz
Model
Certain E and CLS class
Year range
2022
Affected units
145
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the visual and acoustic warning system may not alert the driver if other vehicles and/or traffic are approaching when exiting the vehicle.
What are the hazards?
If the driver is not made aware of approaching vehicles and/or traffic, there is an increased risk of an accident, causing serious injury or death to vehicle occupants and other road users.
What should consumers do?
Owners should contact their authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
