recall information
Recall number
REC-005791
Campaign number
RC3201
Original published date
make and model information
Make
Mercedes-Benz
Model
GLC (254 platform)
Year range
2022 - 2023
Affected units
944
Identifying features
VIN (Vehicle identification number)
What are the defects?
The connection depth of the front towing point may not meet manufacturing specifications. As a result, the front tow point connection could detach from the vehicle during frontal towing.
What are the hazards?
If the front tow point detaches from the vehicle during use, it will increase the risk of serious injury or death to vehicle occupants, bystanders and other road users.
What should consumers do?
Mercedes-Benz will contact affected owners in writing requesting they make an appointment with their nearest authorised Mercedes-Benz dealership to have the work carried free of charge.
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
