recall information
Recall number
REC-005799
Campaign number
RC3161
Original published date
make and model information
Make
Mercedes-Benz
Model
EQS 53, EQS 450, EQS 500
Year range
2021 - 2022
Affected units
153
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the electric vehicle (EV) Drivetrain system may deactivate resulting in a loss of motive power.
What are the hazards?
A loss of motive power whilst driving increases the risk of an accident, causing serious injury or death to vehicle occupants and other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make an arrangement with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking,
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking,
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
