recall information
Recall number
REC-005843
Original published date
make and model information
Make
GWM
Model
ORA
Year range
2023
Affected units
1,659
Variant applicability
All variants within this model
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a programming issue, if the operator removes the charging cable without cancelling the charge, an electrical arc between the charging plug and the vehicle may occur.
What are the hazards?
If an electrical arc comes into contact with the operator or bystanders it will increase the risk of serious injury or death.
What should consumers do?
GWM will contact affected owners in writing, requesting they make an appointment at their preferred GWM Dealer who will update the vehicle software, free of charge.
To find a local GWM Dealer visit, https://www.gwmanz.com/au/dealer-locator.
For further information, consumers can contact GWM Customer Service Helpline on 1800 038 100 or contact customer service via https://www.gwmanz.com/au/contact-us.
To find a local GWM Dealer visit, https://www.gwmanz.com/au/dealer-locator.
For further information, consumers can contact GWM Customer Service Helpline on 1800 038 100 or contact customer service via https://www.gwmanz.com/au/contact-us.
Supplier details
Great Wall Motor Company Limited
Who should owners/operators contact for more information?
Contact name
GWM Customer Support
Contact phone
1800 038 100
Contact email
cs@gwmanz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
