recall information
Recall number
REC-005874
Campaign number
RC3247
Original published date
make and model information
Make
Mercedes-Benz
Model
112 eVito, 116 Vito, 119 Vito, 129 eVito, EQV300, Marco Polo HORIZON V250, V-Class V250, V-Class V30
Year range
2023 - 2025
Affected units
255
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a hardware component connectivity issue, the Hermes Control Unit (ECE) may not operate as intended. In this case, the communication module might not be able to establish a network connection. If this occurs, the emergency call system (eCall) communication would not be available.
What are the hazards?
If the eCall system is not available, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz in writing and are asked to schedule an appointment with their authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
