recall information
Recall number
REC-005922
Campaign number
RC3269
Original published date
make and model information
Make
Mercedes-Benz
Model
GLE and GLS (model series 167)
Year range
2019 - 2023
Affected units
4,837
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue in the transmission control module, the transmission may not downshift under certain conditions and could result in a sudden loss of engine power.
What are the hazards?
A sudden loss of engine power increases the risk of an accident and injury or death to vehicle occupants or other road users.
What should consumers do?
Owners of affected vehicles should contact their nearest dealership to have the transmission software updated as soon as possible, free of charge.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 762 718
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
