recall information
Recall number
REC-005948
Campaign number
RC5007
Original published date
make and model information
Make
Mercedes-Benz
Model
GLE and GLS vehicles
Year range
2019 - 2022
Affected units
7,429
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the threaded nut securing the 48 Volt wiring harness under the driver seat may become loose. If this occurs, it could result in higher than normal electrical resistance within the harness which could lead to a vehicle fire.
What are the hazards?
A vehicle fire could increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
A full list of authorised dealerships can be found at:
www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at:
www.mercedes-benz.com.au
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 762 718
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
