recall information
Recall number
REC-005949
Campaign number
RC5008
Original published date
make and model information
Make
Mercedes-Benz
Model
A , EQA, EQB, CLA, GLB Class vehicles
Year range
2018 - 2024
Affected units
20,201
Identifying features
VIN (Vehicle identification number)
What are the defects?
The electrical power steering control unit back-up software may not operate as intended. In the event of a failure of the power steering control unit, this could result in a loss of power steering control.
What are the hazards?
A loss of power steering control could increase the risk of an accident causing injury or death to vehicle occupants and/or other road users.
What should consumers do?
Owners of affected vehicles can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
A full list of authorised dealerships can be found at:
www.mercedes-benz.com.au.
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking.
A full list of authorised dealerships can be found at:
www.mercedes-benz.com.au.
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 762 718
Contact email
customerassistancecentre@mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
