recall information
Recall number
REC-005968
Campaign number
R10273
Original published date
make and model information
Make
Volvo
Model
EX30
Year range
2023 - 2024
Affected units
1,254
Variant applicability
All variants within this model
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software error, the infotainment unit screen may enter a test mode during start-up of the vehicle. This may prevent key information such as the vehicle's speed from being displayed.
What are the hazards?
Failure to display key information may potentially increase the risk of injury or death to vehicle occupants and other road users.
What should consumers do?
The corrective action for this recall is to update the vehicle's software. This software will be released as an Over the Air update that owners can download to the vehicle themselves. However, if unable to update the car remotely, owners should contact their authorised Volvo retailer for an appointment without delay and they will update the vehicle at no cost.
Supplier details
Volvo Car Corporation
Who should owners/operators contact for more information?
Contact name
Volvo Customer Care Centre
Contact phone
1300 787 802
Contact email
owners.australia@volvocars.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
