recall information
Recall number
REC-006135
Campaign number
RC 5081
Original published date
make and model information
Make
Mercedes-Benz
Model
Sprinter Van. 910 Platform
Year range
2018 - 2023
Affected units
1,015
Identifying features
VIN (Vehicle identification number)
What are the defects?
The jack provided with the vehicle may not include a base plate. The jack does not comply with the mandatory standard for vehicle jacks (Consumer Protection Notice No.1 of 2010) Consumer Product Safety Standard for Vehicle Jacks.
What are the hazards?
The vehicle jack may collapse while in use, causing serious injuries or death.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz in writing, requesting you to schedule an appointment with your authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
