recall information
Recall number
REC-006187
Campaign number
RC5094
Original published date
make and model information
Make
Mercedes-Benz
Model
Certain, C-Class ,E-Class, E-Class Coupe/Convertible, GLC, CLS, with 48 volt system.
Year range
2021 - 2023
Affected units
386
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue in the engine control unit, the fuel injectors may deactivate when exiting coasting mode. If this occurs, the vehicle may experience a sudden loss of motive power.
What are the hazards?
A sudden loss of motive power whilst driving could increase the risk of an accident, causing injury or death to the vehicle occupants and/or other road users.
What should consumers do?
Owners of affected vehicles should contact their authorised Mercedes-Benz dealership as soon as possible to have the engine control unit software updated, free of charge.
A full list of authorised dealerships can be found at: www.mercedes-benz.com.au.
Alternatively, owners can use the Mercedes-Benz online booking service at:
www.mercedes-benz.com.au/servicebooking.
A full list of authorised dealerships can be found at: www.mercedes-benz.com.au.
Alternatively, owners can use the Mercedes-Benz online booking service at:
www.mercedes-benz.com.au/servicebooking.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Center
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
